Privacy policy / 隐私权策略

This policy explains how ZimRun collects, uses, shares, and retains information in the Customer and Rider applications. 本策略说明 ZimRun 用户端和骑手端如何收集、使用、共享及保留信息。

Effective date / 生效日期: 2026-08-25

Who this policy covers / 适用范围

This policy applies to Customer accounts that request deliveries and Rider accounts that accept and fulfill them. It does not apply to third-party websites or services linked from the apps. 本策略适用于发起配送的用户账户，以及接单和履约的骑手账户；第三方网站或服务不受本策略约束。

Information we collect / 我们收集的信息

We collect account and contact details such as name, phone number, email address, login and account status information. We also collect order details, pickup and drop-off details, delivery status, cash and other transaction records, and support or dispute messages. 我们收集姓名、电话号码、邮箱地址、登录和账户状态等账户及联系方式；也收集订单、取货和送达地点、配送状态、现金及其他交易记录，以及客服或争议沟通内容。

Location and delivery data / 位置与配送数据

The Customer app may use precise location in the foreground when a Customer requests a run, confirms a pickup or destination, or views a map. The Rider app may use precise location during delivery fulfillment and related order-status workflows, including to show a Rider position and support dispatch. Location is used for delivery operations, maps, route and distance calculations, safety, and service integrity. 用户端在用户发起订单、确认取货点或目的地、查看地图时，可能在前台使用精确位置；骑手端在配送履约及相关订单状态流程中，可能使用精确位置以支持调度和展示骑手位置。位置用于履约、地图、路线和距离计算、安全及服务完整性。

Evidence, devices, and sessions / 证据、设备与会话

Rider appeals may include images or other evidence submitted by the Rider. We collect device, session, and push notification identifiers and technical logs needed for sign-in, notifications, security, troubleshooting, and fraud prevention. We do not use these identifiers for advertising. 骑手申诉可能包含骑手提交的图像或其他证据。我们收集登录、通知、安全、故障排查和防欺诈所需的设备标识、会话信息、推送标识及技术日志；这些标识不会用于广告。

PURPOSES AND SHARING / 用途与共享

How we use information / 信息使用方式

To provide delivery fulfillment, dispatch, pricing, maps, routes, distance estimates, cash reconciliation, and order support. 用于配送履约、调度、定价、地图、路线、距离估算、现金核对和订单支持。
To protect accounts, authenticate users, prevent fraud and abuse, investigate disputes, and maintain service security. 用于账户安全、身份验证、防止欺诈和滥用、调查争议并维护服务安全。
To send operational notifications and retain legal, accounting, reconciliation, and audit records when required. 用于发送运营通知，并在必要时保留法律、会计、核对和审计记录。

We do not sell personal data and do not use personal data for third-party advertising. We share only what is needed with service providers, including Google Maps Platform for maps, places, routes, and location-related functionality, and Firebase Phone Authentication for phone sign-in. Providers process information under their own terms and privacy policies. We may also disclose information when required by law or to protect users, the public, or the service. 我们不出售个人数据，也不将个人数据用于第三方广告；仅向必要的服务提供方共享所需信息，包括用于地图、地点、路线和位置功能的 Google Maps Platform，以及用于手机号登录的 Firebase Phone Authentication。服务方还受其自身条款和隐私政策约束；法律要求或为保护用户、公众及服务安全时，我们也可能依法披露信息。

Retention and deletion / 保留与删除

We retain account information while the account is active. Order, cash, transaction, accounting, dispute, fraud-prevention, and security audit records may be retained for legal, accounting, reconciliation, or service-integrity requirements. To request account deletion, use the in-app account deletion flow described on our account deletion / 账户删除 page. 账户有效期间我们会保留账户信息；订单、现金、交易、会计、争议、防欺诈和安全审计记录可能因法律、会计、核对或服务完整性要求继续保留。账户删除请按照我们的账户删除页面说明，在应用内提交请求。

Contact us / 联系我们

For privacy questions or requests, contact ZimRun at zc1872751113@gmail.com. Please do not include passwords or unnecessary sensitive information in an email. 如有隐私问题或请求，请通过 zc1872751113@gmail.com 联系 ZimRun。邮件中请勿提供密码或不必要的敏感信息。