ZZimRun
Customer account support

CUSTOMER ACCOUNT / 客户账户

Account deletion / 账户删除

This public page explains the deletion process and its effect on your data. No login or personal information is collected here. 此公开页面说明账户删除流程及其对数据的影响;页面不会要求登录,也不会收集个人信息。

What is deleted or anonymized / 删除或匿名化范围

The Customer identity is disabled and personal account data is anonymized: profile details, phone and email identifiers, login credentials, active sessions, and device push credentials. The account cannot be used to log in again, and the same phone or email cannot be reused to register a new account. Customer 资料、手机号和邮箱标识、登录凭据、活动会话及设备推送凭据会被停用或匿名化。账户不能再次登录,相同手机号或邮箱也不能重新注册。

What is retained / 保留范围

Order history, payment and accounting records, delivery evidence, disputes, and security audit records remain available where required for reconciliation, fraud prevention, legal compliance, or service integrity. These records stay linked to an opaque account record and are not used to restore personal profile data. 订单历史、支付和会计记录、履约证据、争议及安全审计记录会按财务核对、防欺诈、法律合规或服务完整性要求保留。记录只与匿名账户记录关联,不会用于恢复个人资料。

REQUEST PATH / 请求路径

How to request deletion / 如何提交删除请求

  1. Open the ZimRun Customer App. 打开 ZimRun Customer App。
  2. Sign in to your Customer account and open Profile. 登录 Customer 账户并打开个人中心。
  3. Select Delete account and confirm the irreversible bilingual warning. 选择“删除账户”,确认中英文不可逆提示。

The request is authenticated in the app and processed once by the server. There is no unauthenticated deletion form or admin-account route on this page. 删除请求必须在应用内完成认证,并由服务器幂等处理;本页面没有匿名删除表单,也不会向 Rider 或 Admin 开放账户删除入口。